rivymailThe essentials first
- This is a test phase. We promise no availability, and the service may restart or be disrupted without notice.
- Your address cannot be reached from outside, and you cannot send messages to addresses outside privymail.eu.
- We do not back up your data, and we do not promise that lost or deleted messages can be restored. If the server or its disk fails, accounts and messages can be lost for good. Do not store anything you cannot afford to lose.
- Without your password and without your recovery codes, your account cannot be restored. We have no master key for stored mailboxes. The webmail operating journal is protected by a server key that is the same for all accounts.
- The encryption and the security of the service have not yet been checked by an external body.
- To cancel and delete: write by email to one of the addresses in clause 1.2. There is currently no button in the account.
1. Scope and provider
1.1 These terms apply to your use of the free Free plan of privymail.eu during the test phase. The Acceptable use policy is also part of the contract. The Privacy information describes how we process personal data; it is information and not part of the contract.
1.2 The provider and your contracting party is patchletter UG (haftungsbeschränkt), Meisterweg 16, 45896 Gelsenkirchen, Germany, registered at the Amtsgericht Gelsenkirchen under HRB 20118, represented by the managing director Kolja Sagorski. In these terms it is called "we". You can reach us by email at hello@patchletter.com (general questions, cancellation, deletion) and at legal@patchletter.com (legal matters, data protection, abuse reports, objections) and by telephone on +49 209 73085753. Further details are in the Legal notice.
1.3 The Free test is meant for your own needs. We do not offer data processing on behalf of third parties in the Free test. Anyone who wants to process third parties' personal data on commission or for business purposes does not use it for that.
2. Service
2.1 Mailbox. You receive a mailbox with an address under the domain privymail.eu. It holds up to about 1 GB (1,000,000,000 bytes) and at most 50,000 messages, as far as the shared storage of the service reaches; it is limited during the test phase and shared by all accounts. What counts is the size of the stored messages in all folders, including the bin. The limit is not promised to the single byte. If the mailbox is full, a newly arriving message is no longer delivered; its sender receives a non-delivery notice. This lasts until you have permanently deleted messages.
2.2 Webmail. You use the mailbox in webmail in your browser. We do not promise which functions webmail offers at the start, in particular sending.
2.3 Email clients. Access with email clients over IMAP and SMTP is intended to be part of the plan. We do not promise that it is enabled when these terms are published.
2.4 Sending. These limits apply:
- at most 10 recipients in a rolling window of 24 hours; from seven full days after registration, at most 50,
- at most 10 recipients per message,
- at most 10,000,000 bytes per message, including headers and attachments.
Every recipient address counts (To, Cc and Bcc), including other privymail.eu accounts. We do not promise that these limits are enforced equally in webmail and in email clients.
2.5 Delivery only within privymail.eu. Messages currently travel only between privymail.eu accounts. You can send to other privymail.eu addresses and receive from them. You cannot send messages to addresses outside privymail.eu, and your address does not receive messages from outside. Delivery to and from outside is not part of the service in the test phase.
2.6 Calendars and contacts over CalDAV and CardDAV are part of the plan but are not yet enabled; in the test phase they are not part of the service. Also not part of the service in the test phase are Sealed folders, aliases, custom domains and the VPN. We promise no particular response time in support and no standby at particular times.
2.7 Encryption. We store your messages in the mailbox encrypted with a key of your account (Compatible mode). During delivery, when sending and while you access your mailbox through webmail or an email client, the server processes messages in plaintext; this is not end-to-end encryption. Details and exceptions are in the privacy information.
2.8 We show no advertising.
3. Test phase
3.1 The service runs in a test phase. We use it to try out operations, and you help us with that. It is not meant for data you cannot afford to lose, nor for business-critical or especially sensitive content.
3.2 We promise no particular availability for the test phase: no percentage, no response time and no standby around the clock. Maintenance, restarts, including at night, and disruptions are possible. To protect against abuse we limit sign-in attempts; many failed attempts, including by third parties, can temporarily lock sign-in. Your statutory rights remain unaffected.
3.3 We do not back up your data, and we do not promise that messages that are lost or that you have deleted can be restored. If the server or its disk fails, accounts and messages are lost for good. Back up the content you depend on yourself.
3.4 The encryption and the security of the service have not yet been checked by an external body. There has been neither an external cryptography review nor a penetration test.
3.5 Functions and processes of the service can change in the test phase, for example through maintenance or through new or discontinued functions. We change the limits in clauses 2.1 and 2.4 and these terms only under clause 9.
3.6 The number of accounts is meant to be limited in the test phase. Once the limit is reached, registration may temporarily not be possible.
4. Account and conclusion of the contract
4.1 You register with an address and a password and confirm these terms and the acceptable use policy. That is your offer to conclude a contract. The contract comes into being when we activate your account, that is, when setup is complete and your recovery codes are shown to you. We store which version of these terms you confirmed and when.
4.2 You must be at least 16 years old. If you are not yet 18, you confirm that your parents or legal guardians agree to your use of the service.
4.3 The account is for you personally. You create at most one account in the Free plan. Accounts that a program creates automatically are not permitted. You may not sell, transfer or hand over your account to others. There is no entitlement to a particular address; we may refuse addresses.
4.4 At registration we ask for no telephone number, no postal address and no other email address, and we do not verify your identity.
5. Your duties
5.1 Keep your password, your app passwords and your recovery codes secret.
5.2 When you set up the account you receive ten recovery codes, which the service shows only once. Keep them safe and apart from your password. With a code you set a new password if you have forgotten yours. Without your password and without your recovery codes, your account and your messages cannot be restored. We do not know your password, have no master key for stored mailboxes (the webmail operating journal is protected by a server key that is the same for all accounts) and cannot reset your password, even if you prove your identity. This follows from the encryption of the service and is not a defect.
5.3 Back up the content you depend on yourself as well (clause 3.3).
5.4 If you suspect that someone is accessing your account without authorisation, change your password, revoke app passwords and tell us of your suspicion without delay.
5.5 You comply with the acceptable use policy. You are responsible for the use of your account, including when others use it with your knowledge. This does not apply to the extent that you are not responsible for use by others.
6. Suspension
6.1 We may suspend or restrict your account or, as far as technically possible, individual functions if there are concrete indications of a breach of the acceptable use policy or of unauthorised use of your account, if your account poses a danger to the security or operation of the service, or if a law, a court or an authority requires it. We choose the mildest measure that is sufficient.
6.2 We tell you about the suspension and its reason as far as that is possible and no law or authority forbids it. You can object: write to legal@patchletter.com, give your address and explain your view. We examine the objection and answer with reasons. Once the reason no longer applies, we lift the suspension.
7. Term, cancellation and deletion
7.1 The contract runs for an indefinite period.
7.2 You can cancel at any time without notice and ask for your account to be deleted. To do so, write to one of the addresses in clause 1.2 and give your privymail.eu address. There is currently no button for this. Because we have no other contact address for you, we can require you to show that you control the account. We handle your request by hand, without undue delay and at the latest within one month.
7.3 We can cancel the contract with a period of 14 days and end the service or the test phase; this gives you an opportunity to back up your messages. Either side can cancel the contract for good cause without notice. Good cause exists for us in particular if you continue or repeat breaches of the acceptable use policy despite a warning, or if a breach is so serious that we cannot reasonably be expected to continue even without a warning.
7.4 If you asked for deletion under clause 7.2, the period given there applies. If the contract ends in another way, we delete your account and your stored messages within 30 days. Messages still in the mail server queue disappear from it only after up to five days. Technical copies are excepted, for example drafts and send jobs of the webmail in an operating journal. At a software change we also create an intermediate copy of the account database, which stays until we delete it. Such copies can therefore remain beyond the deletion period; the Privacy information gives the current state and the periods.
7.5 There is currently no bulk export at the press of a button.
7.6 After the contract ends we no longer accept messages for your address.
8. Liability
8.1 We are liable without limit for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, where we have given a guarantee or fraudulently concealed a defect, and where the law otherwise mandatorily provides for liability.
8.2 In cases of slight negligence we are liable only if we breach an essential contractual obligation. An obligation is essential if its fulfilment is what makes the contract possible and you can regularly rely on it being met. In that case our liability is limited to the damage that is typical and foreseeable for contracts of this kind.
8.3 These rules also apply to the personal liability of our legal representatives, employees and vicarious agents. Users and third parties are themselves responsible for content that they send, receive or store through the service.
9. Changes to these terms
9.1 We may change these terms for the future if there is a factual reason, for example because functions are added or dropped, to prevent abuse, because the law changes or because the test phase ends. We notify you of the new version at least 14 days before it takes effect, by a message to your privymail.eu mailbox and a notice on the website, and we highlight the changes.
9.2 Changes that extend your duties or restrict your rights apply only if you expressly agree to them. If you do not agree, the previous terms continue to apply; we can then cancel the contract under clause 7.3. You can cancel at any time under clause 7.2. Other changes, such as clarifications and additions in your favour, apply once the period has passed.
9.3 Every version of these terms carries an identifier (this one: free-beta-1) and a date.
10. Data protection
10.1 Which personal data we process, for what purpose, on what basis and for how long is set out in the privacy information. We do not evaluate your messages for advertising or profiles.
11. Final provisions
11.1 German law applies. If you are a consumer with your habitual residence in another state, the mandatory protective provisions of that state remain applicable.
11.2 For consumers the statutory places of jurisdiction apply. If you are a merchant, Gelsenkirchen is the place of jurisdiction.
11.3 Consumer dispute resolution: We are not willing to take part in dispute resolution proceedings before a consumer arbitration body. We do not see a legal obligation to do so.
11.4 The German version of these terms is authoritative. The English version is for understanding.
11.5 If a provision of these terms is invalid, the rest of the contract remains valid. The statutory rule takes the place of the invalid provision.
11.6 Version: free-beta-1 dated 21 October 2026.