rivymailStatus on 8 November 2026: The Free plan runs as a test phase. We promise no availability, and the service may restart or be disrupted without advance notice.
What maintenance means here
By maintenance we mean work on the server and on the software of the service during which something may be temporarily unreachable. There are three kinds.
Three kinds of maintenance
Operating system updates
What happens. The server installs software updates automatically and may restart at night to do so. Further restarts are possible.
What you may notice. During a restart the website, account, webmail and mail apps are unreachable. Open connections drop.
New version of the website
What happens. The server checks the source every two minutes, builds each change as a new, signed release and switches over in a single step only after all checks. If a step fails, the previous state stays online.
What you may notice. You see the new state. The footer of the page names the commit of the running state.
Change of the service software
What happens. Before the software is changed we make an interim copy of the account database on the same server. Details are in the Privacy information.
What you may notice. During that time, functions may temporarily not work. We do not promise how long.
What we do not promise
- No particular availability: no percentage, no response time and no round-the-clock standby. The basis is in the Terms of use, section 3.2.
- No advance notice of restarts and outages.
- No fixed maintenance window.
- No maintenance page that appears by itself. When the server restarts, it does not answer, and your browser or mail app shows its own error message. This page and the Status page sit on the same server.