Help: mailbox, mail apps and export

How you use the mailbox in the browser and with mail apps, which limits apply in the Free plan and in which format you take your messages with you.

Status on 8 November 2026, test phase: Mail currently travels only between privymail.eu accounts. Your data is backed up, but restoration is not promised.

Mailbox in the browser

You connect the webmail with an app password that you create in your account. The connection ends when you disconnect, after 5 minutes without activity and after 15 minutes at the latest; you then connect again with the app password. Your sign-in to the account lasts at most 7 days and ends after 24 hours without use.

Set up a mail app

SettingValue
Server name (incoming and outgoing mail)mail.privymail.eu
Incoming mail (IMAP)Port 993, encryption SSL/TLS
Outgoing mail (SMTP)Port 465, encryption SSL/TLS
User nameYour full address
PasswordAn app password, not your account password

Only ports 993 and 465 are offered; there is no port 587. The server does not accept connections without TLS or with a version older than TLS 1.2. Every device gets its own app password, which can be revoked individually.

Sending and receiving

  • Only within privymail.eu. You send to other privymail.eu addresses and receive from them. You cannot send to addresses with other providers, and your address receives no messages from there.
  • Per message. At most 10 recipients and at most 10,000,000 bytes, measured on the complete message with headers, encoding and attachments.
  • Per 24 hours. At most 10 recipients; from seven full days after registration, at most 50. The time window slides; every recipient address counts, including copy and blind copy and including other privymail.eu accounts.
  • Storage. Up to about 1 GB across all folders and at most 50,000 messages. When the mailbox is full, a new message is no longer delivered, and its sender receives a non-delivery notice.

Deleting

We do not back up your data during the test phase and do not promise to restore deleted messages. We delete your whole account on request; how is set out in the privacy information.

Taking your messages with you

  • One message. In the webmail you download the open message as a file with “Download original message (.eml)”. The file holds the complete stored message with its original headers and attachments in the internet message format (media type message/rfc822), unencrypted. Before saving, the page compares the file's size and SHA-256 checksum with the stored message.
  • All messages. With a mail app you retrieve all messages and folders over IMAP and save them on your device.
  • No bulk export. There is currently no export at the press of a button. We answer requests for data portability by referring to retrieval over IMAP.
  • Not included. Calendar and contacts (CalDAV, CardDAV) are not yet enabled during the test phase; Sealed folders are part of the paid plans.

How to leave the service again is described under Leaving privymail.eu.