# Help: mailbox, mail apps and export

> How you use the mailbox in the browser and with mail apps, which limits apply in the Free plan and in which format you take your messages with you.

> **Status on 8 November 2026, test phase:** Mail currently travels only between privymail.eu accounts. Your data is backed up, but restoration is not promised.

## Mailbox in the browser

You connect the webmail with an app password that you create in your account. The connection ends when you disconnect, after 5 minutes without activity and after 15 minutes at the latest; you then connect again with the app password. Your sign-in to the account lasts at most 7 days and ends after 24 hours without use.

## Set up a mail app

| Setting | Value |
|---|---|
| Server name (incoming and outgoing mail) | `mail.privymail.eu` |
| Incoming mail (IMAP) | Port 993, encryption SSL/TLS |
| Outgoing mail (SMTP) | Port 465, encryption SSL/TLS |
| User name | Your full address |
| Password | An app password, not your account password |

Only ports 993 and 465 are offered; there is no port 587. The server does not accept connections without TLS or with a version older than TLS 1.2. Every device gets its own app password, which can be revoked individually.

## Sending and receiving

- **Only within privymail.eu.** You send to other privymail.eu addresses and receive from them. You cannot send to addresses with other providers, and your address receives no messages from there.
- **Per message.** At most 10 recipients and at most 10,000,000 bytes, measured on the complete message with headers, encoding and attachments.
- **Per 24 hours.** At most 10 recipients; from seven full days after registration, at most 50. The time window slides; every recipient address counts, including copy and blind copy and including other privymail.eu accounts.
- **Storage.** Up to about 1 GB across all folders and at most 50,000 messages. When the mailbox is full, a new message is no longer delivered, and its sender receives a non-delivery notice.

## Deleting

We do not back up your data during the test phase and do not promise to restore deleted messages. We delete your whole account on request; how is set out in the [privacy information](https://privymail.eu/en/privacy-free.md).

## Taking your messages with you

- **One message.** In the webmail you download the open message as a file with “Download original message (.eml)”. The file holds the complete stored message with its original headers and attachments in the internet message format (media type `message/rfc822`), unencrypted. Before saving, the page compares the file's size and SHA-256 checksum with the stored message.
- **All messages.** With a mail app you retrieve all messages and folders over IMAP and save them on your device.
- **No bulk export.** There is currently no export at the press of a button. We answer requests for data portability by referring to retrieval over IMAP.
- **Not included.** Calendar and contacts (CalDAV, CardDAV) are not yet enabled during the test phase; Sealed folders are part of the paid plans.

How to leave the service again is described under [Leaving privymail.eu](https://privymail.eu/en/leaving.md).

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- privymail.eu: patchletter UG (haftungsbeschränkt) · Germany
- Commit: `71cd013265df`
- This page as HTML: https://privymail.eu/en/help/
- Deutsche Fassung: https://privymail.eu/help.md